Return Policy

Return Policy:
•    Laura Ingalls Designs allows returns provided the jewelry is returned within 10 days of delivery of the item. NOTE:  Custom items made specifically for you are not returnable.
•    If you received a customized item as a gift, but are not happy with it, you may exchange it for another item or a merchandise credit plus shipping.  Once again custom items CANNOT be returned.
•    All returned jewelry must be in "as delivered", "new" condition.  The item will be inspected to make sure it is unworn, unused and in its original condition.
•    Original shipping and handling charges are NOT refundable. Additionally you are required to pay the cost of shipping the jewelry back to Laura Ingalls Designs and insuring the item for the original purchase price through your shipper.
•    Credit for the item will be returned to you in the form of the original payment and will appear within one billing cycle.
•    You must inform Laura Ingalls Designs within 24 hours of receipt of your jewelry should it be damaged in any way.
•    The validity of this return policy is based on your inspection of the jewelry at the moment of delivery. It is best to inspect the item while in the presence of the delivery person for insurance reasons. If the item is damaged, do not accept delivery.

How To Return An Item:
•    Please contact Laura at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 262-949-1330 within 4 days of receipt of the item to obtain a return authorization number (RAN). Returned jewelry will not be processed without a RAN.
•    Include the original receipt the written email containing the RAN and include it with your full Name, Address, Phone Number, and email address and the reason for the return.
•    Jewelry must be shipped securely packaged, insured for the original purchase price; shipping prepaid and must be received by Laura Ingalls Designs within 6 days of receipt of your RAN.
•    All returns will be carefully inspected to make certain it is not damaged and that it is in its original condition.
•    Laura Ingalls Designs recommends shipping via insured UPS, insured FedEx or insured Parcel Post for tracking purposes.
•    Laura Ingalls Designs does not take any responsibility for reimbursement or compensation in the event that any returned jewelry is lost, stolen, or mishandled in any way. Please note that we will not accept any packages delivered C.O.D.
•    Upon receipt of your returned jewelry, we will send you an email regarding the status of your return. We will process your return request within two days following receipt of returned jewelry.

We appreciate your business.

Laura


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